Frequently asked questions
A calmer visit starts with knowing what to expect.
Plan your appointment, understand what happens during a service, and find clear guidance on booking, payment, and gift cards.
Call (808) 796-665801 · Plan with confidence
Before your visit
Do you accept walk-ins?
Yes. Walk-ins are welcome, but we recommend booking online or by phone in advance so you can avoid unnecessary waiting.
Book onlineHow early should I arrive?
Please arrive about 10 minutes before your appointment.
Where are you located, and where can I park?
You can find our address and directions in the Visit section. Parking is available by the entrance.
View location detailsWhich service should I choose for my first massage?
We recommend starting with a Swedish massage. You can review the available treatments and descriptions before choosing.
Explore servicesCan I request a specific massage therapist?
Yes. If a therapist was a particularly good fit during your last visit, you may request them when making your next appointment. Availability may vary.
Do you offer couples massage?
Yes, we are happy to offer couples massage.
02 · Comfort comes first
During your service
What should I wear?
Wear whatever feels comfortable. Loose clothing is a practical choice. Services that use massage oil or hot stones may require you to undress to your comfort level.
How do you handle draping and privacy?
Towels and a private treatment room are provided to support your comfort and privacy throughout the service.
Can I ask to adjust the pressure?
Yes. Please tell your therapist whenever you would like the pressure adjusted. Completing the service questionnaire before your appointment can also help us understand your preferences.
Can I ask for extra attention on a specific area?
Yes. If a particular area has been uncomfortable recently, please mention it before the service or note it on the service questionnaire.
Should I mention pregnancy, recent surgery, or a health condition in advance?
Yes. Please let us know in advance if you are pregnant, have recently had surgery, or have a health condition that may affect your service. This information helps us discuss whether the service can be adjusted appropriately; it is not medical advice.
03 · Simple arrangements
Booking & payment
How can I make an appointment?
You can book through our online booking platform or call us directly.
Book onlineWhich payment methods do you accept?
We accept cash, credit cards, and gift cards.
Is prepayment required?
Payment is required before the service begins.
Is gratuity included?
No. Gratuity is not included and is entirely at your discretion.
How do I change or cancel an appointment?
Appointments made through Fresha are handled according to Fresha’s current platform rules. If you booked by phone, please call us to make a change or cancellation.
Call the spaWhat happens if I am late or miss my appointment?
For appointments made through Fresha, Fresha’s current platform rules apply. For appointments made by phone, a missed appointment may affect your ability to book a future appointment.
04 · Give time to unwind
Gift cards
Where can I purchase a physical gift card?
Please ask a member of our staff about purchasing a physical gift card.
How are Fresha e-gift cards sent and redeemed?
Please refer to Fresha’s current platform terms for information about sending and redeeming an e-gift card.
Do gift cards expire?
Physical gift cards do not expire. For Fresha e-gift cards, please refer to Fresha’s current platform terms.